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Coronavirus Safety from NWA Pediatrics

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Updated 3/19/2020

The 2019 Novel Coronavirus (COVID-19) has been rapidly spreading. Northwest Arkansas Pediatrics has taken appropriate and necessary precautions for the safety and well-being of our patients and families.

Specifically, we are following the Center for Disease Control and Prevention (CDC) guidelines and checklists for patients who may have coronavirus.

To help parents understand the new respiratory illness, we asked one of our pediatricians to answer parents’ top questions. 

Prevention

We are asking you to help us prevent the spread of this virus.

  • No longer accepting walk-in patients. Beginning Monday, March 16, for the safety and well-being of our patients and families, we will no longer be seeing walk-in patients. Please call the clinic for an appointment to be seen: Fayetteville (479) 442-7322 and Pinnacle Hills (479) 464-5597.
  • If you think your child may have coronavirus (fever over 100.0 degrees AND cough AND recent travel to an area with known coronavirus activity OR exposure to someone known to have coronavirus), please call our clinic first to ensure we can arrange for the best care for your child.
  • Please try to limit the visitors inside our clinic to only the patient and a parent or guardian. Grandparents, healthy siblings, and other family members should remain at home or in the family vehicle (with appropriate supervision) whenever possible.

What You Can Do to Protect Your Family

We are still seeing influenza viral respiratory illnesses on a daily basis. We urge you to follow everyday preventative actions to help prevent the spread of respiratory viruses:

  1. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based (greater than 60% alcohol) hand sanitizer.
  2. Avoid touching your eyes, nose, and mouth with unwashed hands.
  3. Avoid close contact with people who are sick.
  4. Stay home when you are sick.
  5. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  6. Clean and disinfect frequently touched objects and surfaces.

Because of these precautions we are taking, you may experience a longer wait to be seen.  Please understand that we are committed to keeping your children and family members as healthy as possible. Thank you for your patience.

If you have questions or if you are exhibiting symptoms of COVID-19:  

  • Call 479-442-7322 to speak to a NWA Pediatric clinic nurse during clinic hours. 
  • Call 1-800-743-3616 to speak with an Arkansas Children’s pediatric nurse. Nursing staff will be available for questions and phone screenings 24 hours a day, seven days a week.
  • UAMS HealthNow is also offering a free screening tool available 24 hours a day at UAMSHealth.com/healthnow. This service is for patients of all ages.
  • For medical emergencies, call 9-1-1 and let them know your symptoms.